Carney: "Measurable Progress To Report" On Obamacare Website
JAY CARNEY: There's no question that from the launch date on October 1st, the performance of the website has been far less than satisfactory. I think that it's important to note and CMS has released some of this information but I can do it from here, too. That, you know, this progress that is being made every day is measured against metrics that focus on response time and error rate and site stability. Progress on these metrics are moving in the right direction. Pages are loading faster and error rates are down. And we expect to see more progress each week.
On response time, we have cut the average wait time of eight seconds for pages across the site to load to less than one second. We're not where we need to be, but that is progress. On error rate, we have reduced the error rate, the frequency on a per page basis of system time-outs or failures that prevented the user from advancing from 6% to 2% as of last week. That was announced last week. I can tell you today that that error rate is now below 1%. That's progress. It is not where we need to be. It is not where we expect to be on November 30th, but that is progress.
On site stability, as you know, the system has gone down with some consistency since it was launched on October 1st, but stability has greatly improved. i think that has been noted by people who cover it. and we are implementing fixes and changes every day that help improve stability as well as error rate and response time. So, I'm -- this is the kind of stuff that often CMS releases, but I'm trying to give you some context here so that it's not just a goal that we'll all evaluate on November 30th as to whether we've made it or not. There are specific metrics by which the progress is measured and there is measurable progress to report. and, you know, every -- there are software fixes being made, hardware fixes being made and each day we get closer to where we need to be.
Email
Share